CONTACT STAR ONE

Let’s talk jewelry.

Questions about stones, sizing, an order or a custom idea are always welcome. Send us the details you have, and we will help you identify the next step.

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Address

China Crystal City, Donghai County,
Lianyungang, Jiangsu, China
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How can we help?

Please include the information most relevant to your request:

  • Order support: your order number and the email used at checkout.
  • Custom jewelry: jewelry type, stone, shape, metal color, size, budget and inspiration.
  • Returns: contact us within 7 calendar days after delivery and include the order number.
  • Product questions: the product name, link or screenshot.

Please do not send card or bank details through this form or by email.

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    Jewelry FAQAnswers about stones, materials, custom design and care.Returns & RefundsReview the 7-day return window and return-shipping terms.Shipping PolicySee the free-shipping threshold, rates and delivery guidance.

    Jewelry questions, answered

    Which stones do you offer?

    Our current focus includes moissanite, lab-grown diamonds, lab-grown colored gemstones and crystals. Contact us with a product link or an idea for more specific guidance.

    Can I request a custom piece?

    Yes. Tell us the jewelry type, stone, cut, metal color, size, budget and any reference images you would like us to review.

    How do returns work?

    Eligible items may be requested for return within 7 calendar days after delivery. Review the full Return & Refund Policy before sending an item back.