Privacy Policy

Effective date: August 18, 2026

1. Information we collect

Depending on how you use the website, we may collect:

• Identity and contact information: name, email address, telephone number, billing address and shipping address;
• Order information: products, size or customization choices, order value, discounts, delivery status, returns and customer-service history;
• Payment-related information: payment method, transaction status and limited billing details supplied by a payment provider. Full card details are generally collected and processed by the payment provider rather than stored directly by us;
• Account information: login details, saved addresses, wish lists and account preferences, if account features are used;
• Custom jewelry information: design notes, budget, requested date, engraving, inspiration links and reference images you choose to upload;
• Communications: messages sent through forms, email, telephone, reviews or customer support;
• Device and usage information: IP address, browser, device type, approximate location, referring pages, site interactions and cookie identifiers; and
• Marketing preferences: newsletter choices, consent records and engagement with our communications.

2. How we collect information

We collect information directly from you when you create an account, place an order, request a custom design, upload a reference image, subscribe to communications or contact us. We may also collect information automatically through cookies and similar technologies, and receive information from payment providers, delivery partners, fraud-prevention services and other service providers involved in your transaction.

3. How we use information

We may use personal information to:

• Provide the website, shopping cart, checkout and account features;
• Process payment, fulfill and deliver orders, and manage returns or refunds;
• Respond to questions and prepare custom jewelry proposals;
• Authenticate users, prevent fraud and protect the website and customers;
• Maintain business, tax, accounting and transaction records;
• Improve website performance, products, navigation and customer experience;
• Send service messages such as order confirmations and delivery updates;
• Send marketing communications where permitted and allow you to unsubscribe; and
• Comply with law, enforce our terms and establish or defend legal claims.

4. Legal grounds where required

Where privacy law requires a legal basis, we process information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests such as security and service improvement, or based on your consent. You may withdraw consent for future processing where consent is the applicable basis.

5. Cookies and similar technologies

Our website may use:

• Essential cookies for security, shopping cart, checkout, account login and site operation;
• Preference cookies to remember settings and choices;
• Analytics cookies to understand visits and website performance; and
• Advertising or social-media technologies if those services are enabled.

You can control many cookies through your browser and any consent controls displayed on the website. Blocking essential cookies may prevent parts of the store from functioning. Third-party services may set their own cookies and process information under their own privacy policies.

6. How we share information

We may share personal information only as reasonably necessary with:

• Payment gateways, banks and fraud-prevention providers;
• Carriers, warehouses, customs brokers and delivery service providers;
• Website hosting, security, backup, email, customer-support and IT providers;
• Analytics, advertising and social-media providers when enabled and permitted;
• Professional advisers, regulators, courts or law-enforcement authorities where required; and
• A buyer, investor or successor in connection with a merger, financing, sale or transfer of all or part of the business.

We do not currently sell personal information for money. If our practices change, we will update this policy and provide any controls required by applicable law.

7. Payments

Payments may be processed by third-party payment gateways. Those providers may collect billing, identity and payment information directly and use it for authorization, fraud prevention and legal compliance. Their privacy terms also apply to their processing.

8. International data transfers

Star One Jewelry is based in China, and our service providers or customers may be located in other countries. Your information may therefore be processed in China and other jurisdictions whose data-protection rules differ from those where you live. Where required, we use appropriate contractual or other safeguards for international transfers.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty or dispute handling, fraud prevention and legal, tax or accounting obligations. Retention periods vary by record type and applicable requirements. When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.

10. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. No website, transmission or storage system can be guaranteed completely secure. Please use a strong password, keep account credentials private and contact us if you suspect unauthorized activity.

11. Your privacy choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent, and to appeal or complain to a privacy authority. You may also unsubscribe from promotional emails using the link in the message or by contacting us.

To make a request, email usstaronejewelry@outlook.com. We may need to verify your identity before completing the request. Some information may be retained when required by law or necessary to complete a transaction or protect legal rights.

12. Children

The website is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children without appropriate authorization. Contact us if you believe a child has provided information to us.

13. Third-party links and services

The website may link to or embed third-party websites, social platforms or services. We do not control their privacy practices. Review the relevant third party’s policy before providing information.

14. Changes to this policy

We may update this policy as our services, technology or legal obligations change. The revised policy will be posted on this page with a new effective date. Where required, we will provide additional notice.

Contact us

Star One Jewelry
Email: usstaronejewelry@outlook.com
Phone: +86 182 5211 2469
Address: China Crystal City, Donghai County, Lianyungang, Jiangsu, China